Privacy policy

This store is operated by COOL BITS S.R.L. for the Duhovnic / Duhovnic AI brand.

Company details:
COOL BITS S.R.L.
CUI: 42331573
EUID: ROONRC.J22/676/2020
Trade Register No.: J22/676/27.02.2020
Registered office: Jud. Iași, mun. Iași, str. Columnei, nr. 14, bl. K4, et. 4, ap. 19, ZIP 700410, România
Contact email: contact@coolbits.ai

This Privacy Policy describes how we collect, use, and protect personal data when you visit our store, place an order, contact us, or interact with Duhovnic / Duhovnic AI through this commercial site.

1. Personal data we collect
Depending on your interaction with the store, we may collect:
- contact details such as name, email address, billing address, shipping address, and phone number where provided
- order details, payment status, and transaction information
- technical and usage data such as IP address, browser type, device information, and site interaction data
- customer support communications
- marketing or analytics-related data where applicable and permitted by law

2. Why we process your data
We process personal data in order to:
- provide the store and its services
- process and deliver orders
- handle returns, refunds, and support requests
- comply with legal and tax obligations
- protect against fraud and abuse
- improve store performance and user experience
- measure traffic and marketing effectiveness, where applicable

3. Legal bases
Where applicable under data protection law, we process personal data based on:
- contract performance
- legal obligations
- legitimate interests
- consent, where consent is required

4. Payments
Payments are processed through third-party payment providers available at checkout. We do not store full payment card details on our own systems unless explicitly stated otherwise by the payment provider integration.

5. Shopify and service providers
Our store is hosted on Shopify, which provides the e-commerce infrastructure used to operate this store. We may also use third-party providers for payments, analytics, fraud prevention, communications, and operational support.
These service providers process data on our behalf or as independent controllers, depending on their role.

6. Cookies and similar technologies
The store may use cookies and similar technologies for essential functionality, analytics, security, and marketing purposes.
Where required by law, non-essential technologies are used only after the appropriate notice or consent mechanism has been presented.

7. Analytics and tags
We may use analytics and tag management tools, including Google services, to understand site traffic, improve performance, and measure campaign effectiveness.

8. Data retention
We retain personal data only for as long as necessary for the purposes described above, including legal, tax, accounting, fraud-prevention, and dispute-resolution requirements.

9. Your rights
Depending on your jurisdiction, you may have rights regarding your personal data, including the right to access, correct, delete, restrict, object, or request portability of your data, as well as the right to withdraw consent where processing relies on consent.

10. International transfers
Some service providers may process data outside your country. Where required, appropriate safeguards are used in accordance with applicable law.

11. Contact
For privacy-related requests or questions, contact:
COOL BITS S.R.L.
contact@coolbits.ai
Jud. Iași, mun. Iași, str. Columnei, nr. 14, bl. K4, et. 4, ap. 19, ZIP 700410, România

12. Updates
We may update this Privacy Policy from time to time in order to reflect operational, legal, or technical changes. The latest version will always be published in the store.